The Problem
Beam Healthcare joined Flow as a beta user to improve their efficiency in managing team members, handling outside paperwork overload, and reducing their overall internal operational cost.
Background
Beam Healthcare is a provider group focused on telemedicine. Recently, Beam found themselves needing to hire multiple new providers and credential existing providers at multiple hospitals to help out with the COVID pandemic. This process was tedious and time-consuming. Beam has been a paperless company focused on lean internal processes from day 0, and this most recent task didn’t match their company focused goals. Beam admin team was spending a lot of their time on busy work instead of moving the company forward. There had to be a more efficient and financially conscious method to hire new clinical employees, augment the existing credentialing process, and provide the required ongoing education and training.
Solution
Flow Healthcare was materialized from the desire to improve workflows, reduce operational costs, and expedite the onboarding and team management process. Flow’s goal was to give back time and workforce assets, thereby providing the freedom to use these savings towards more valuable company goals.
Since starting to use the Flow application for their new team members, Beam has seen more than a 50% reduction in time spent onboarding and managing their teams. They were also able to significantly reduce the time that was spent assisting the outside credentialing process.
| Process | Before Flow | After Flow |
|---|---|---|
| Onboarding | 11 hours | 4.25 hours |
| Credentialing | 20 hours | 10 hours |
| Management | 11 hours | 5.75 hours |
Onboarding
| Task | Current process without Flow | Savings with Flow’s Automation |
|---|---|---|
| Reference Checks | Outside system; logging in, filling out individualized information, sending reminders, downloading results, uploading to internal storage, and sending to administrative hiring staff. | 4.25 hours per employee $159/employee |
| Background Checks | Outside system; logging in, downloading results, uploading to internal storage, and sending to administrative hiring staff. | |
| Education Verification | Typically paper-pushing, filling out the individualized information and searching for appropriate phone numbers or addresses, sending reminders, uploading to internal storage. | |
| Email Chains | Requesting information, unsecure environment, or utilizing cumbersome outside systems that add additional time to access. | |
| Paperwork | Lack of security when transferring documents via email or fax; signatures needed, often passed to multiple people. |
Credentialing
| Task | Current process without Flow | Savings with Flow Automation |
|---|---|---|
| Credentialing File Processing Time | On average, it would be around 20 hours to get a provider credentialing and privileged at a facility. This would include getting various applications completed and communicating with outside institution’s credentialing depts or consultants. | 10 hours per employee $315/employee |
Management
| Task | Current process without Flow | Savings with Flow Automation |
|---|---|---|
| Personnel Management | Managing a mix of paper and electronic files, along with multiple platform systems. Admin personnel are often assigned to assist, which takes time away from higher level functions. | 5.75 hours per employee $238/employee |
| Certification & License Tracking | An outside system, manual spreadsheet or paper-based system, email reminders, upload to internal storage. |
What’s Next for Beam Healthcare
With positive feedback, including ease of use, convenience, and a centralized location from the end-user, Beam will transition their team of 30+ employees over to Flow. All future hires and ongoing training will be completed using Flow for an all-in-one solution.
